Field Service Management Application
MService is a cloud based field service management platform that brings the power of mobility to field support focused organizations. MService automates every step of the service process, and helps organizations gain a more detailed view of their field service operations.
MService leverages the power of mobility, enhances, track service levels in real time from field using its mobility features. Designed around the needs of industries having substantial field support commitments, connects your technicians in the field with your web application using ‘cloud’.
- Enhancing field service engineer productivity
- Improvement of total service calls attended/delivered
- Optimization of service calls attended by field technicians
- Arrest any cost leakages arising out of spare parts, consumables, labor consumption.
- Streamlining delivery of onsite equipment service orders
- Enhancing collaboration with support personnel for faster issue resolution
- Improve the profitability of after-sales service operations
- Provide timely triggers to other processes resulting in reduction of time taken like billing, collection etc.
- Reduces in turn-around-times on service calls, orders etc.
- Empowers field persons to complete their activities and report the same through their smart mobile.
- Improve collaboration between stakeholders and leverage organizational knowledge
- Improves service control, optimizes maintenance cost, minimizes business risks, enhances customer satisfaction
- Timely triggering of job orders, progress reporting and take corrective actions